Frequently Asked Questions

A complete digital learning path for American Mah Jongg (NMJL). It contains the eBook trilogy — beginner fundamentals, intermediate strategy, advanced and tournament play — plus the Masterclass video course, the 2026 Cheat Sheet, the 2027 Cheat Sheet as a free update, a printable scoring and payout sheet, a printable tile set and a practice quiz.

Everything is delivered instantly as downloadable files. There is nothing to wait for and nothing to ship.

A collection of in-depth video lessons covering everything you need to play with confidence: Charleston strategy, Joker exchanges, reading discards, recognising a dying hand, and avoiding dead hands.

The guides tell you what to do. The Masterclass shows the decisions being made in real time — which is the part most resources leave out.

Real players and coaches from our community — people who compete, teach, and sit at the table several times a week. No AI-generated content, no recycled tips.

No. They are independent companion guides created to explain and illustrate the official card. They are designed to sit beside it, not to replace it.

Yes. The official card is published each year by the National Mah Jongg League and must be bought from them. Our Cheat Sheet decodes it — it does not reproduce it.

If you are new or want everything in one purchase, start with the Mastery Bundle — it contains the trilogy, the Masterclass and both Cheat Sheets.

If you already play and have one specific problem, buy the single guide that names it: the Charleston Guide for passing, Pivot with Confidence for changing direction, the Scoring Sheet for payouts, Quick Wins for general sharpening.

No. The trilogy runs from the very first rules through to tournament tactics, so there is material whether you have never played a hand or you have played for twenty years and want to stop plateauing.

Possibly — each bundle lists exactly what is inside on its own page, so check before you buy. If you do end up with a duplicate, contact us and we will refund the overlap.

Instant access to downloadable files you can read on any device or print at home. No shipping, no waiting — just the material, ready to use.

Video products additionally give you an access link to the lessons, which you can watch as many times as you like.

Two ways. The download link appears on the order confirmation screen the moment payment goes through, and the same link is emailed to you within about a minute.

Keep that email — the link stays live, so you can re-download whenever you need.

Check your spam or promotions folder first, since automated delivery emails often land there. If it is not there, contact us with your order number and we will re-send the files the same working day.

Yes. The link in your confirmation email does not expire, and it works on any device. Download to your phone for the table and to a computer for printing.

No. Everything we sell is digital. That is why it reaches you in a minute rather than a week — and why there are no shipping costs.

Prices are shown and charged in US dollars. If your card is in another currency, your bank converts at their rate.

Yes. Complete the purchase and forward the confirmation email to the recipient — the download link works for whoever holds it.

Because these are digital files delivered instantly, purchases are non-refundable and orders cannot be cancelled once the link has been issued.

That said, this policy is not a way to avoid problems. If a link fails, a file will not open, you were charged twice, or you received the wrong product, contact us — we will replace the files or refund you.

All of them. Every file is built for a home printer on standard paper, with type sized to stay readable when printed. Many customers print the Cheat Sheet and keep it beside the card.

Yes. The files are standard PDFs, so they open on any phone, tablet, laptop or e-reader without a special app.

Absolutely. Whether you play on ilovemahj.com, Real Mah Jongg or any other platform, the game is the same: same NMJL card, same rules, same decisions.

Reading the card, choosing a hand, judging a discard and knowing where a Joker is legal apply identically online and at a physical table.

No. A printable tile set is included in several of our bundles, and everything works alongside any online platform.

Yes, within the year you bought. If we correct or improve a guide you own, the updated file appears at your existing download link at no cost.

The Mastery Bundle and Date Night Bundle also include next year's Cheat Sheet free when the new card is released.

Yes. You may teach paid classes, workshops and club sessions with it, and print the student handouts for your own students. You may not resell or redistribute the files themselves.

No. Mahjong Key operates exclusively under its own name and is not affiliated with, endorsed by, or connected to the National Mah Jongg League, any other brand, seller, or third-party product.

If you buy Mah Jongg material from another source, it is not ours — we cannot vouch for its accuracy and cannot support it. To be sure you are getting the real thing, buy only through our official channels.

Use our contact page and we will get back to you. We aim to reply within one working day.